General Information


- All authorized drivers and renters must be in possession of a valid unendorsed drivers’ license and passport/ID and be a minimum of 23 years of age.

- We reserve the right of substituting vehicles should the booked vehicle not be available.

- San Car Rental is not liable for death, injuries, personal damage and/or loss.

- All rentals are made subject to the terms and conditions of the Rental Agreement.

- Tyre pressure and surfaces must be checked at regular intervals and be inflated according to the prescription on the Vehicle Statistics sheet. Any tyre loss, repairs or damage during the rental period, will be for the renters’ account. Be aware that over or under inflation results in extreme damage or loss of tyres. San Car Rental does not accept tubes, patches or second hand tyres in the event of damage or loss. Only the same type and brand will be deemed as an acceptable replacement of damaged or lost tyres.

- The client will be responsible for water and oil during the rental period.

- The cleaning of vehicles will be performed by San Car Rental. Inspection for damage can only be done after the cleaning process and therefore the deposit will only be void once the vehicle has been cleaned.

- Pick ups’ or Drop off’ s of vehicles outside normal office hours, must be arranged for at time of confirmation of the rental period. Transfers from and to Windhoek International Airport and Eros Airport must also be arranged for on date of confirmation of the rental. San Car Rental office hours are Monday – Friday: 08H00 to 13H00 and 14H00 to 17H00. 

- Vehicle exchanges due to mechanical failure will only commence once a regional service supplier declare the vehicle not repairable within 9 hours from time of reporting the breakdown. Cost of damages inflicted to vehicles through negligence by the renter; will be deductible from the renters’ excess.

- Extensions on the rental must be arranged for 48 hours before termination of the contract under condition that payment must be arranged for on the day of extension of the rental period.

- An Accident Report Number must be obtained from the nearest police station within 24 hours from the occurrence of the damage/accident for insurance purposes – in failing to do so, the renter will be held fully responsible for any damages or losses. All details of third parties or eyewitnesses must be recorded and reported to San Car Rental as soon as possible.

- Second Spare Wheels are included with all 4x4 vehicles.

- Our vehicles are allowed outside the borders of Namibia to South Africa, Zimbabwe and Botswana; prior arrangements MUST be made with San Car Rental for we have to supply you with a Letter of Authorization to take the vehicle outside of Namibia. No vehicles are allowed in Zambia. Permits can be obtained at the border. No extra rental charge is applicable. It is the renter’s responsibility to return damaged vehicles outside Namibia to within the borders of Namibia. The renter will be responsible for cost of returning the vehicle to Namibia, irrespective of what insurance option has been taken.

- In the case of an accident where the vehicle stated on the contract, or a vehicle substituted for the vehicle stated in the contract is involved, the renter shall be liable for the recovery costs of the vehicle from scene of accident to the office of San Car Rental and also be liable for the full payment of the rental period as initially agreed in this contract.

- Although the renter has the different options of insurance cover from San Car Rental, the renter is still liable for full damage to the San Car Rental vehicle if caused by negligence or road conditions not suitable for the vehicle or driving in riverbeds and through water or driving on any terrain or roads which have no road numbers as well as over speeding.

Contact Us


t :

(+264) 61 400 137

(+264) 81 272 9830


e :




a :

71 Sesriem Street

Windhoek, Namibia


p :

P O Box 81875, Olympia


Windhoek, Namibia



If you want to make a booking: